Conflict Management and Negotiation Skills Course
Our Conflict Management and Negotiation Skills Course is accredited by the Services Seta and material covers unit standard 114226 at NQF level 5 with 8 credits.
Course Duration: 3 Days
Overview
Welcome to the exciting world of conflict management. In the rapidly changing and global context we live in, conflict is a feature of our current reality. Private and public sector organizations, find that they have to be more equipped to deal with different types of conflict. Personal conflicts, inter-personal conflicts and structural conflicts all point to the need for more effective tools for lasting problem solving. Conflict management and negotiation skills are critical skills for any manager to be effective in the workplace.
Conflict situations are common in the work situation. It is thus important for managers to become familiar with the principles, processes, and techniques of conflict management and negotiations.
Course Outcome
- Recognize how our own attitudes and actions impact on others
- Find new and effective techniques for managing negative emotions in others and self
- Describe the main sources of conflict
- Describe appropriate techniques to manage conflict
- Explain the appropriate techniques in inter-personal conflict management
- Describe the appropriate action plan and strategies to manage inter-group conflict
- Explain the attributes of an effective conflict manager
- The steps needed to resolve conflict
- Negotiations and other strategies to resolve conflict
- Prepare for, engage in and conclude negotiations
