Assertiveness Course
The Assertiveness Course is accredited by the Services Seta and the material covers unit standard 252031 at NQF level 5 worth 4 credits.
Course Duration: 2 Days
Overview
- The course is aimed at people who will benefit from developing their self-esteem and assertiveness.
- While people who are generally confident will benefit by refreshing their assertiveness skills, the course is especially helpful to learners who battle to be assertive in work situations.
- Assertiveness skills are a foundation for self-awareness and better relationships with others in the workplace.
- The resources that you will be introduced to can help you to transform the way you manage yourself, and help to improve your relationships with others. It is very difficult to be a manager unless you have mastered assertiveness skills.
Course Outcome
- Recognise the link between assertiveness, confidence and self-esteem.
- Identify the best approach to use when voicing ideas and opinions to colleagues and senior managers.
- Handle difficult situations and people confidently and assertively.
- Deal with criticism, confrontation, anger, and negativity effectively and positively.
- Overcome feelings of apprehension and understand the importance of language and body language to assertiveness.
- Use assertiveness techniques for dealing with bullies and aggressive people.
- Learning to say no.
- Develop techniques for better working relationships using assertiveness.
